Research Article | | Peer-Reviewed

Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management

Received: 21 August 2023     Accepted: 6 September 2023     Published: 27 September 2023
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Abstract

The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.

Published in European Business & Management (Volume 9, Issue 5)
DOI 10.11648/j.ebm.20230905.12
Page(s) 94-100
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2023. Published by Science Publishing Group

Keywords

Guests Emotions, Tourism Management, Guest Experience, Hotel Management, Online Travel Agents, Revenue Management

References
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Cite This Article
  • APA Style

    Pereira, D. B. B., Pedro, P. B., Pedro, A. J., Jorge, I. R. (2023). Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. European Business & Management, 9(5), 94-100. https://doi.org/10.11648/j.ebm.20230905.12

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    ACS Style

    Pereira, D. B. B.; Pedro, P. B.; Pedro, A. J.; Jorge, I. R. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur. Bus. Manag. 2023, 9(5), 94-100. doi: 10.11648/j.ebm.20230905.12

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    AMA Style

    Pereira DBB, Pedro PB, Pedro AJ, Jorge IR. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur Bus Manag. 2023;9(5):94-100. doi: 10.11648/j.ebm.20230905.12

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  • @article{10.11648/j.ebm.20230905.12,
      author = {De Bastos, Bernardo Pereira and Palrão, Beatriz Pedro and Almeida, José Pedro and Isidoro, Ricardo Jorge},
      title = {Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management},
      journal = {European Business & Management},
      volume = {9},
      number = {5},
      pages = {94-100},
      doi = {10.11648/j.ebm.20230905.12},
      url = {https://doi.org/10.11648/j.ebm.20230905.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20230905.12},
      abstract = {The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.},
     year = {2023}
    }
    

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  • TY  - JOUR
    T1  - Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management
    AU  - De Bastos, Bernardo Pereira
    AU  - Palrão, Beatriz Pedro
    AU  - Almeida, José Pedro
    AU  - Isidoro, Ricardo Jorge
    Y1  - 2023/09/27
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    N1  - https://doi.org/10.11648/j.ebm.20230905.12
    DO  - 10.11648/j.ebm.20230905.12
    T2  - European Business & Management
    JF  - European Business & Management
    JO  - European Business & Management
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    EP  - 100
    PB  - Science Publishing Group
    SN  - 2575-5811
    UR  - https://doi.org/10.11648/j.ebm.20230905.12
    AB  - The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.
    VL  - 9
    IS  - 5
    ER  - 

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Author Information
  • Social Sciences and Technologies School, Universidade Europeia, Lisbon, Portugal; XLR8 Revenue Management System, Lisbon, Portugal; A Casa das Casas – Short Term Rentals, Ericeira, Portugal

  • Social Sciences and Technologies School, Universidade Europeia, Lisbon, Portugal

  • XLR8 Revenue Management System, Lisbon, Portugal

  • A Casa das Casas – Short Term Rentals, Ericeira, Portugal

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